Eltrak Support
Overview
Eltrak is a SteelX supplier responsible for manufacturing and supplying steel sliding doors. This article explains their role and outlines the correct process for managing any enquiries or issues relating to their components.
Why This Is Important
Ensures all supplier-related issues follow the correct SteelX process.
Prevents delays by directing enquiries to the appropriate internal support channels.
Supports accurate and traceable handling of claims involving Eltrak components.
Who Are Eltrak and What Do They Do?
Eltrak is a long-term manufacturing partner that supplies steel sliding doors used across various SteelX shed products.
When to Contact Eltrak
You must never contact Eltrak directly.
All matters involving their components—such as faults, damages, missing items or product queries—must be submitted through the SteelX Support process.
Examples include:
Incorrect or missing sliding door parts
Damage identified on delivery
Operational issues with the door system
Clarification regarding supplied components
How to Request Support
All enquiries or issues related to Eltrak must be submitted via: support@steelx.com.au
A SteelX Claim Form must be completed for every issue involving Eltrak components to ensure proper tracking and resolution.
Related Resources
Centurion Garage Doors Support
AMIA (Advance Metal Industries Australia) Support
Lysaght/Fielders Centenary Support
Review & Updates
Version History:
v1.0 – 19 April 2025
v2.0 – 09 December 2025
Article Information
Category: Suppliers & Materials
Target Audience: Support Team, Estimators, Franchisees
Business Owner:
Version: v2.0
Last Reviewed: 09 December 2025
