Updated: 09 December 2025

Eltrak Support

Overview

Eltrak is a SteelX supplier responsible for manufacturing and supplying steel sliding doors. This article explains their role and outlines the correct process for managing any enquiries or issues relating to their components.

Why This Is Important

  • Ensures all supplier-related issues follow the correct SteelX process.

  • Prevents delays by directing enquiries to the appropriate internal support channels.

  • Supports accurate and traceable handling of claims involving Eltrak components.

Who Are Eltrak and What Do They Do?

Eltrak is a long-term manufacturing partner that supplies steel sliding doors used across various SteelX shed products.

When to Contact Eltrak

You must never contact Eltrak directly.
All matters involving their components—such as faults, damages, missing items or product queries—must be submitted through the SteelX Support process.

Examples include:

  • Incorrect or missing sliding door parts

  • Damage identified on delivery

  • Operational issues with the door system

  • Clarification regarding supplied components

How to Request Support

All enquiries or issues related to Eltrak must be submitted via: support@steelx.com.au

A SteelX Claim Form must be completed for every issue involving Eltrak components to ensure proper tracking and resolution.

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AusSteel Support

Eltrak Support

Easy Shed Support

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Larnec Support

Lysaght/Fielders Centenary Support

Review & Updates

Version History:

  • v1.0 – 19 April 2025

  • v2.0 – 09 December 2025

Article Information

  • Category: Suppliers & Materials

  • Target Audience: Support Team, Estimators, Franchisees

  • Business Owner:

  • Version: v2.0

  • Last Reviewed: 09 December 2025